Operations · business glossary
What is Automation?
By Shivam Bhandari · Reviewed 31 October 2026 · How we write
definition
Using technology to perform a task that would otherwise require manual human effort, usually to increase speed or consistency.
Automation explained
Automation uses technology to perform tasks with little human effort — from software sending invoices to machines packing products.
example
Automatically sending payment reminders three days before an invoice is due.
why it matters
It reduces errors, saves time and lets staff focus on higher-value work.
common mistake
Automating a broken process, which just makes mistakes faster.
Frequently asked questions
What is Automation?
Using technology to perform a task that would otherwise require manual human effort, usually to increase speed or consistency. Automation uses technology to perform tasks with little human effort — from software sending invoices to machines packing products.
Why does Automation matter?
It reduces errors, saves time and lets staff focus on higher-value work.
What is a common mistake with Automation?
Automating a broken process, which just makes mistakes faster.
Related terms
SOP (standard operating procedure)
A documented, step-by-step process for how a task should be done, so quality stays consistent no matter who performs it.
Scalability
How easily a business can grow output or revenue without a proportional increase in cost or complexity.
Lean
An operating philosophy focused on systematically removing any step in a process that doesn't add value the customer would pay for.