Customers · framework worksheet
Service maturity ladder
“How professionally do I handle complaints?”
Customer service matures in four stages — from no complaint channel at all, to anticipating problems before customers feel them. Locate yourself; climb one rung.
step 1
Your product or service in one line
step 2
How critical is service to your business?
step 3
Which stage are you honestly at?
step 4
Three changes that move you one stage up
1
2
3
step 5
Who owns service, and what number will they report weekly?
0/5 steps filled
Fill every step, then save. Half-done frameworks produce half-done businesses.