Customers · framework worksheet
Recommendation score engine
“Would my customers recommend me?”
One question predicts growth better than most dashboards: 'How likely are you to recommend us?' Measure it, then run the improvement cycle.
step 1
Ask ten customers to rate (0–10): how likely are you to recommend us? Enter the average
step 2
What did the 9–10 scorers say they love? (ask them)
step 3
What did the 0–6 scorers say hurt them? (ask them — this is gold)
step 4
Target average for 90 days from now
step 5
Three strategies to close the gap, each tied to a touchpoint
1
2
3
0/5 steps filled
Fill every step, then save. Half-done frameworks produce half-done businesses.